We are Hiring!
Operations Manager/Bridal Stylist & Receptionist
Operations Manager Job Description:
We are currently seeking an experienced and detail-oriented Operations Manager to join our team. As an Operations Manager, you will play a vital role in managing the inventory and customer orders for our business. You will be responsible for efficiently handling incoming inventory, ensuring accurate record-keeping, and maintaining effective communication with customers regarding their orders. The ideal candidate is highly organized, possesses strong attention to detail, and excels at managing inventory systems and customer interactions.
Responsibilities:
- Inventory Management:
- Receive new inventory shipments and verify the accuracy of the received items.
- Inspect and quality-check incoming inventory to ensure it meets the established standards.
- Monitor inventory levels and initiate purchase orders or reorder requests as needed to prevent stockouts.
- Collaborate with management to ensure timely replenishment of inventory.
- Order Processing and Tracking:
- Receive and process customer orders, ensuring accuracy and completeness.
- Enter order details into the system accurately and efficiently.
- Monitor order progress and proactively address any potential delays or issues.
- Communicate order status and tracking information to customers promptly and professionally.
- Handle customer inquiries related to order status, shipping, and product availability.
Pay
Competitive wage plus commission and tips!
Qualifications:
- Strong attention to detail and a commitment to maintaining accurate records.
- Exceptional communication skills, both written and verbal.
- Ability to multitask and work under pressure in a fast-paced environment.
- Analytical mindset with the ability to identify and resolve operational issues.
- Experience in team collaboration and the ability to work effectively with cross-functional teams.
- Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
Joining our team as an Operations Manager offers an exciting opportunity to contribute to the smooth operation of our business and ensure a seamless experience for our customers. If you are a detail-oriented professional with a strong background in inventory management and order processing, we look forward to reviewing your application.
To apply, please submit your resume to info@gretchensbridalgallery.com. We appreciate your interest in joining our team and will review your application with care.
Bridal Stylist Job Description:
Gretchen’s Bridal Gallery is seeking a passionate and dedicated Bridal Stylist to join our team. As a Bridal Stylist, you will play a crucial role in creating a memorable and personalized experience for our customers as they search for their perfect dress. We are looking for someone who is outgoing, bubbly, and sales-oriented, with a genuine love for connecting with customers and helping them feel special during their bridal journey.
Responsibilities:
- Provide Exceptional Customer Service:
- Engage with customers in a friendly and approachable manner, creating a warm and welcoming atmosphere in the boutique.
- Actively listen to customers’ preferences, needs, and vision for their special day.
- Offer personalized styling guidance and recommendations to help customers find their dream dress.
- Assist brides, mothers, bridesmaids, flower girls, and other customers in selecting dresses that fit their style, body type, and budget.
- Sales and Goal Achievement:
- Be sales-oriented and strive to meet or exceed monthly sales goals.
- Utilize effective sales techniques to promote accessories, alterations, and other services to enhance the customer experience and increase sales.
- Maintain product knowledge of the latest trends, designers, and inventory to provide accurate and relevant information to customers.
- Maintain Boutique Appearance:
- Ensure the boutique is well-organized, clean, and visually appealing at all times.
- Participate in inventory management, including steaming new dresses, organizing accessories, and maintaining overall boutique presentation.
Qualifications:
- Previous experience as a bridal stylist or in a customer-facing role is preferred.
- Excellent interpersonal and communication skills.
- Outgoing, bubbly, and able to connect with customers on a personal level.
- Strong sales skills and the ability to meet sales targets.
- Knowledge and passion for bridal fashion trends and designers.
- Ability to work on your feet for extended periods and carry heavy gowns.
- Attention to detail and a commitment to providing exceptional customer service.
- Flexible availability, including weekends and occasional evenings, to accommodate customer appointments and boutique events.
Front Desk/Receptionist
Job Description:
Gretchen’s Bridal Gallery is currently seeking a friendly and customer-oriented Front Desk/Receptionist to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptional customer service and creating a welcoming atmosphere. The ideal candidate is organized, possesses excellent communication skills, and excels at multitasking in a fast-paced environment.
Responsibilities:
- Customer Service:
- Greet and welcome customers, providing a warm and friendly reception upon their arrival.
- Assist customers with inquiries, providing accurate and helpful information about our products, services, and policies.
- Answer incoming phone calls promptly and professionally, addressing customer inquiries or directing calls to the appropriate department or staff member.
- Ensure prompt and efficient response to customer inquiries via phone, email, or in-person interactions.
- Check out customers accurately and efficiently, processing payments and providing receipts as required.
- Front Desk Operations:
- Maintain a neat and organized front desk area, ensuring it is clean and presentable at all times.
- Manage customer appointments and scheduling, coordinating with stylists and ensuring smooth workflow.
- Monitor and regulate the flow of customers, ensuring a balanced and efficient appointment schedule.
- Track and manage customer information, maintaining accurate and up-to-date records in the customer database or management system.
- Receive and distribute mail, packages, and deliveries, ensuring they reach the appropriate recipients promptly.
- Security and Access Control:
- Monitor and regulate access to the premises, ensuring the safety and security of employees and customers.
- Verify the identity of individuals entering the premises and direct them to the appropriate areas.
- Implement security procedures, such as checking bags or maintaining visitor logs, as required.
- Alert the management team or relevant authorities in case of any security concerns or incidents.
- Administrative Support:
- Assist with general administrative tasks, such as filing, data entry, and document management.
- Provide support to other departments as needed, including assisting with inventory management, event coordination, or marketing activities.
- Maintain office supplies inventory, restocking items as necessary.
- Perform other duties and responsibilities as assigned by the management team.
Pay
Competitive wage plus tips!
Qualifications:
- High school diploma or equivalent qualification.
- Proven experience in a customer service or front desk role is preferred.
- Excellent interpersonal and communication skills, with a friendly and professional demeanor.
- Strong organizational and multitasking abilities, with the ability to prioritize tasks effectively.
- Proficient in using computer systems, including Microsoft Office and scheduling software.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- Attention to detail and accuracy in handling transactions and customer records.
- Ability to remain calm and composed in stressful situations.
- Flexibility to work weekdays, weekends, and occasional evenings to accommodate the needs of the business.
Joining Gretchen’s Bridal Gallery as a Front Desk/Receptionist offers an exciting opportunity to be an integral part of our customers’ experience and contribute to the smooth operation of our boutique. If you are a customer-focused individual with excellent communication and organizational skills, we would love to hear from you.
To apply, send your resume to info@gretchensbridalgallery.com. If you have any questions please call (317)849-9980.
