FAQ

FAQ

Most frequent questions and answers

We are open 7 days a week!
Our current hours are:
Sunday 12-5 PM
Monday 12-7 PM
Tuesday 12-7 PM
Wednesday 12-7 PM
Thursday 12-7 PM
Friday 12-6 PM
Saturday 10-5 PM

We accept cash and credit cards (Visa, Master Card, Discover, and American Express).

Returns are not accepted.

For wedding gowns, we require 50% down and a one-time fee of $25 to enroll you in our monthly payment plan. Full balance due within 30 days of dress arrival. For our bridesmaids dresses, we require payment in full due at the time of order.

Currently our Special Order gowns typically starting at $1000. The average dress in our store is around $1,250. If you are looking for a sample, discounted gown Off-the-Rack, we have an incredible selection starting at $499.99

Since we don’t believe in “one size fits all”, our sample dresses come in a variety of sizes from 2-28. We believe that every bride should feel comfortable, and have many options to try on when she’s shopping for her wedding dress. The dresses typically run a couple sizes small, so don’t stress about the number on the tag! If the gowns are too big, we will use our clips to give you a better idea of how it fits. If the gown is too small, we have panels and clips to help you see the dress on. Unfortunately, the sample gowns usually won’t be a perfect fit – but, we will do everything we can to give you the best possible idea of how it will look!

Special order wedding dresses take an average of six months to arrive. Special order bridesmaid dresses take an average of five months to arrive.
Our appointments last an hour and a half so you can find your dream dress without feeling rushed. Appointments are highly recommended, and sometimes necessary to ensure you are able to try on our fabulous gowns. When available, walk-ins will be accommodated. To ensure you get to meet with our amazing consultants, please schedule ahead with us by calling, or online.

We suggest you only bring your closest family and friends with you to help make this once-in-a-lifetime decision with you! Sometimes having larger groups makes it more stressful, and even harder to listen to your own opinion – trust us on this one! Bring only a couple people who will let you make your own decisions. After all, you’re the one who has to wear the dress!

We love children and always do our best to accommodate them – but, they do provide an extra distraction during an already difficult decision. If possible consider leaving them at home!

Full coverage underwear should be worn, as our consultants help you in and out of the gowns. Please wear minimal jewelry to prevent damage to the gowns!

Appointments are necessary on the weekends, or we will not be able to guarantee a time slot.
First, you will check in at the front desk, fill out an appointment card, and be introduced to our stores large gown selection. Then, you will meet with your personal Bridal consultant and discuss what you are looking for in a gown.  It is helpful to be prepared with your:
  • Price Range
  • Favorite designers
  • Favorite styles
  • Wedding plans / venue
Based on this information, our highly trained consultants will guide you to the perfect dress!  Together, you will select approximately 5 gowns.  She will assist you in and out of each gown, listen to your opinion, and offer her own expertise. After you find your perfect dress, she will help you complete your ensemble with custom hair pieces, elegant veiling, and designer jewelry.
 
If you decide on a Special Order gown, it will take anywhere between 3-6 months to arrive.  Rush shipping may be available for an extra charge.  If you decide on an Off-the-Rack dresses are available to take home that day!

Upon arrival, your gown will be hand inspected for flaws and workmanship to ensure the highest quality dress for your special day. Then, we will call you to schedule a try-on appointment, usually with your original Bridal Consultant. They can then help you with the finishing touches such as veils and jewelry to enhance your dress and perfect your bridal look.

YES! Alterations are an essential finishing touch to any gown, and will make the gown truly yours. When ordering a dress, we take measurements to order you your standard size, but alterations are needed to fine tune and perfect the fit. This could mean taking in a dress to fit your bust, waist or hip, shortening the straps, hemming the length, or adding a bustle for your train. Alterations are a standard part of the wedding process, and nothing to stress about! While you are free to use any seamstress you choose, we do have the area’s finest wedding alterations specialist “Yong’s Alterations” conveniently located next door.

No, the listed prices of our gowns do not included alterations or any other extra charges like special sizes, extra length, shipping, or rush charges.

We have hundreds of bridesmaids gowns in our store that will perfectly complement your wedding gown. They can be ordered in a huge variety of colors, so there is sure to be a great dress to match your color scheme. These need to be special ordered, so plan to shop with your gals ahead of time! Also, if you ordered your wedding dress with us, we would love to give you a discount on the bridesmaids gowns as a special thank you!